Return & Refund Policy – SpookGlow™ App-Controlled LED Curtain

At SpookGlow™, every app-controlled LED curtain is inspected and function-tested before it ships, so your display arrives ready to haunt your house in pixels. Because SpookGlow is a seasonal electronic product, we keep our policies clear, fair, and transparent.

🛑 Order Cancellation
Orders may only be canceled within 24 hours of purchase and before the order has shipped. Once your SpookGlow™ curtain has shipped, cancellation is no longer possible — please wait for delivery and, if applicable, follow the return instructions below. To request a cancellation, email us right away at help@spookglow.shop with your order number.

🧾 Return Eligibility
Returns are only accepted if the product is in its original packaging, unopened, unused, with all seals intact and all components untouched. To qualify, contact us within 24 hours of receiving your package. Customers are responsible for return shipping costs unless the item arrived damaged or defective. Once a returned item is received and inspected, we'll notify you about the approval or rejection of your refund.

📦 Opened Packages
Once a SpookGlow™ curtain has been opened or used, it cannot be returned or refunded — unless it arrived damaged, defective, or missing parts. If your order arrives with an issue, contact help@spookglow.shop within 48 hours of delivery and include your order number, clear photos or a short video of the product, and photos of the packaging and shipping label. Our team will review and provide a resolution.

⚠️ Damaged or Defective Products
If your SpookGlow™ curtain arrives with manufacturing defects, shipping damage, or dead/non-functioning LEDs (DOA), we'll work quickly to make it right. Depending on the situation, we may offer replacement parts (remote, hub, or cable), a full replacement unit, or a refund when applicable. All claims must be submitted within 48 hours of delivery.

🚫 Lost or Stolen Packages
SpookGlow™ is not responsible for packages lost in transit or stolen after delivery. If tracking shows "Delivered" but your package hasn't arrived, please contact your local carrier to file a claim.

🎃 Seasonal Delivery Notice
SpookGlow is a Halloween product, and demand spikes in October. Order early to guarantee arrival before your event — we cannot offer refunds solely because an order placed close to Halloween did not arrive in time, though we will always help track down a delayed package.

🕹️ App & Setup Support
Most "it's not working" cases are setup or app-connection issues, not defects. Before assuming a problem, contact us and we'll walk you through pairing, Wi-Fi, and DIY display setup. If we can't get it working and the unit is genuinely defective, we'll handle it under the Damaged or Defective section above.

👻 AI Content Notice
Some of our marketing images and videos are created or enhanced using AI tools to showcase styling and concepts. Actual product photos reflect what you receive. Pixel resolution, brightness, and colors may vary slightly from screen to product depending on your display, distance, and installation.

💬 Our Promise To You
SpookGlow™ is committed to bringing spooky, custom-pixel magic to your home and the people who visit it. While we can't accept returns for reasons like "changed my mind" or "no longer want it" once a unit has been opened or used, we treat every inquiry with care and respect. If there's a genuine issue with your SpookGlow™ curtain, our team will do everything possible to fix it.

Thank you for helping haunt the neighborhood in pixels. 🎃👻